Making a Claim or need assistance?

This guidance is for customers who purchased their Ryanair travel insurance when booking a Ryanair flight.

HOSPITAL TREATMENT ABROAD

If you are admitted to hospital you must contact One Assist immediately on 00 44 1992 454271. If you do not, this could mean that we will not provide cover or we will reduce the amount we pay for medical expenses.

While you are away

What to do in the case of medical emergency

The emergency assistance provided for you by this Insurance is operated by One Assist. If you require any Inpatient or outpatient treatment, you must contact:

  • One Assist
  • Tel: 00 44 1992 454271
  • Email: ops@oneassist.com

One Assist may be able to guarantee costs on your behalf. When contacting One Assist please state that your insurance is provided by UK General Insurance (Ireland) Limited and quote the appropriate scheme name and reference number:

  • Scheme name: Ryanair
  • Reference: RYRPATH11

Note: You must retain all receipts for medical & additional costs incurred and you are responsible for any policy excess and this should be paid by you at the time of treatment.

Returning early to your country of residence

If you have to return to your country of residence under Section A (Cancellation & Curtailment) or B (Emergency Medical and Treatment Expenses), the 24 hour medical emergency service must authorise this. If they do not, this could mean that we will not provide cover or we may reduce the amount we pay for your return to your country of residence. The 24 hour medical emergency service reserve the right to repatriate you should our medical advisors view you as being fit to travel, if you refuse to be repatriated then all cover under this policy will cease. The 24 hour medical emergency service may be contacted from anywhere in the world to provide assistance to you.

When you return home – making a claim

If you need to make a claim, please complete and return the relevant claims form below no later than 31 days after the event:

Completed claims forms should be returned to:

RA Claims, ONE Claims Ltd, 1-4 Limes Court, Hoddesdon, Hertfordshire, EN11 8EP, UK

When returning the claim form, please include all relevant documentation as outlined in the Claims Evidence section of your policy document. You can access your policy document from the Ryanair travel insurance homepage.